Using information from the case and your desired performance, recommend a new specialized contact centre for dealing with scenarios like Costco. Your recommendations must include the following (explain your reasoning for each item):

a.Functionality (Mandate, what does this centre do? For whom?) Explain the benefit of the new centre over the existing setup;

b.Customer access strategy including hours of operation, target service level and/corresponse time;

c.Proposed monthly operating budget (you need to calculate the approximate numberof agents required for the centre and assume certain expenditures);

d.3 contact centre technologies (Core or Advanced) that are most critical to your recommended centre;

e.3 Individual processes (Core or Value-Add) that are most critical to your recommended centre; f.3 Key Performance Indicators (KPI) that are most critical to your recommended centre.