Using Lean to Improve an Imaging Center Process Sally Campion. director of the WH AGO, was very concerned about attracting new members as enrollment was flat. A market research focus group discovered that WH had a reputation as being slow and bureaucratic which dissuaded some seniors from enrolling in their ACO. She felt she wanted to experiment with improving service speed and satisfaction. Susan Francis, CED, suggested she start with the WH imaging center as its staff was creative and flexible. Sally and the imaging center staff collected data during a Kaizen event. The diagram in the attachment shows the current state process for CT scanning. Analyze the process map: Identify the value steps [p 260) Calculate key metrics [pp 2612-54] Using Lean principles what process improvement would you make to this process to remove non value added activities and decreases the throughput time for the patient? You are the HR manager in a health organization. An employee comes to you and complains that they do not understand why one of their colleagues received a promotion that they had applied for. They describe all the reasons they feel this is unfair including how they feel they have achieved all of their performance goals for the year, have a perfect attendance record, and have been repeatedly told by their supervisor that they are doing an exemplary job. They also say they think it's because they are female and the individual that received the promotion is male. They demand that you look into the situation othenivise they are going to file a gender discrimination complaint. What would you say to the employee and what actions do you think would be appropriate to take in this situation