Question: Using Microsoft Excel, create a Pareto Chart with the given dataset from a retail store. The dataset outlines various customer complaints and their respective frequencies:
Using Microsoft Excel, create a Pareto Chart with the given dataset from a retail store. The dataset outlines various customer complaints and their respective frequencies:
tablecustomer complaints,frequenciesPricingProduct Availability,Customer Service,Product Quality,Long Checkout Lines,Store Cleanliness,Parking Availability,Website Navigation,
tableWebsite Navigation,
After constructing the Pareto Chart, a nswer the following questions:
Which issues contribute to of the customer complaints?
Based on the Pareto principle, identify and list the top few issues that should be prioritized to achieve the most significant improvement in customer satisfaction.
Reflect on how addressing these key issues might impact the overall customer experience in the store.
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