Question: Using one of the two scenarios given below, complete the following: Scenario 1: Going shopping for groceries Scenario 2: Cooking your favorite cookies, cake, or

  1. Using one of the two scenarios given below, complete the following:

Scenario 1: Going shopping for groceries

Scenario 2: Cooking your favorite cookies, cake, or snack

  1. Complete a SIPOC diagram for the process
  2. Complete a flow chart of the process. Include at least one decision node.
  3. If you were the customer for the processes shown by the two scenarios above, complete a CTQ Tree to capture the voice of the customer for one scenario.

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