Using sample data from an employee engagement focus group session, create SMART goals that address the identified action items.

Background

The ABC Company in Saskatoon, SK recently conducted a company-wide employee engagement survey. All departments completed a focus group session with the HR Manager to discuss their survey results.

Employees of the accounting team (8 employees: 5 accounting clerks, 2 payroll specialists and 1 senior clerk) recently participated in their focus group session.

At the conclusion of the session, the HR Manager summarized all the items highlighted during the focus group and asked the participants to select the top three items they would like management to address in the coming year. The action items are outlined below:

1. Increased compensation for accounting clerks
2. More professional development/training opportunities for all
3. Flexible scheduling for all accounting positions

Instructions:

1. Reference the action items and create SMART goal that addresses each item.

NOTE: You will need to make reasonable assumptions as you create goals. For example, you may assume that the current rate of pay for an accounting clerk is $XX/hour and that the average rate of pay for that position in your competitive set is $XX per hour - this data would then dictate the details of your goal.

1. recall that SMART stands for (Specific, Measurable, Attainable, Relevant, Timebound)
   1. Specific - The goal is clearly stated (tip: resist any urges to include multiple goals together. Each goal should be written on its own)
   2. Measurable - The goal clearly outlines how the success of the goal will be measured
   3. Attainable/Achievable - The goal should strike a balance between easy and difficult; it should be challenging. This means something that will take effort and dedication to achieve within the given timeframe, while not being unattainable. If necessary, include the steps that are involved in successfully completing this goal.
   4. Relevant - The goal is within the scope/responsibility level of the person/group being assigned it.
   5. Time-bound - a date of when the goal must be completed is stated.
2. Each goal must clearly contain all 5 SMART elements.