Using text Managing quality sixth edition by S. Thomas Foster case 2-2 Has Disney Developed a Theory of quality quest services management. pages 47-48 Is Disney's level of emphasis on anticipating the behaviour of its guests appropriate or does the company expend too much effort in this area? Explain Is it appropriate to think in terms of developing a theory of how guests will behave in a theme park or any other setting? If so,why? Think about the last time you visited a theme park. Were your expectations met? Did you have a sense that the operator of the park attempted to "anticipate" the behaviour of the guests? If so provide some specific examples.