Using the data below, how would I use the information and statistics in a review of client service system and policies?

Data regarding consumer experience problems as recorded by the ACS

The ACS has reported a number of statistics with regard to consumer laws within the year 2016.

The 2016 ACS identified the following:

• There has been a reduction in the proportion of Australian consumers experiencing problems related to the purchase of goods or services.
• There has been a decrease in consumers experiencing at least one problem related to a product or service, down to 59% in 2016 from 74% in 2011.
• Business owners reported a decrease in the number of reported consumer problems, an average of 5.15 per month in 2011 to an average of 3.44 per month in 2016.

The most common types of problems experienced:

• 30% in 2016 compared to 27% in 2011 were related to faulty, unsafe, or poor-quality products.
• 26% in 2016 compared to 37% in 2011 were related to poor customer service.

24% in 2015 were related to the provision of incorrect or misleading information.