Question: Using the following assumptions, what is the workload for the hour between 9:00 - 10:00 AM when 300 calls are expected, the AHT is 224

Using the following assumptions, what is the workload for the hour between 9:00 - 10:00 AM when 300 calls are expected, the AHT is 224 seconds, and the ASA goal is 30 seconds? (show your detailed calculation)

A.1270 erlangs

B.18.7 erlangs

C.21.2 erlangs

D. 1120 erlangs

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