Using the following scenario, explain how you might apply the steps of our problem model quickly. Please provide in text citations.

Scenario

You are attending a concert in a small local arena. Part of the show involves a huge lighting display on stage. The music is very loud and drowns out the sound of the lighting platform crashing. The crash starts a fire and in a matter of minutes flames and smoke erupt and sparks fly into the crowd. The stage collapses and musicians jump into the crowd. People are panicked and begin a massive run for the main exit, trampling some along the way. You are becoming surrounded by the crowd. What do you do?

Problem-Solving Steps Here are the basic steps to the problem-solving process we are using this week:

• Step 1:Problem findinginvolves finding or foreseeing problems and opportunities.
• Step 2:Fact findinginvolves dynamically collecting information related to the current situation in relation to the selected problem.
• Step 3:Problem definitioninvolves using divergence to translate the key facts and create a range of thoughtful and dynamic definitions of the problem.
• Step 4:Idea findingconsists of using active divergence to design a large number of possible solutions for the chosen problem definition
• Step 5:Evaluation and selectionis about assessing the solutions by generating a set of evaluation criteria.
• Step 6:Action planningis about discovering the tasks needed before and during the implementation.
• Step 7:Gaining acceptancefinds ways to encourage others to take ownership of the changes needed to implement and use the solution.
• Step 8:Action takingis the final stage and is part of the overall decision-making and problem-solving process.