Using the generic internal value chain shown in Exhibit 8.2, classify each of the following activities of a cable television company as inbound logistics, operations, outbound logistics, marketing and sales, service, or support.

a) Installing coaxial cable in the apartment of a new customer

b) Repairing coaxial cable after a windstorm

c) Mailing brochures to prospective customers

d) Discussing a rate increase with members of a regulatory agency

e) Selling shares of stock in the company

f) Monitoring the quality of reception at the companys satellite downlink

g) Preparing financial statements

h) Visiting a customer to determine the cause of poor- quality television reception

i) Traveling to a conference to learn about technological changes affecting the industry

j) Replacing old routers with updated technology