$.$ Using the given balanced scorecard, identify the strategic objectives of the company.

a$.$ Acquire up$-$to$-$date technology

b$.$ Number of production malfunctions

c$.$ Online customer survey rating

d$.$ Average employee tenure

Using the given balanced scorecard, identify the performance metrics of the company.

a$.$ Number of production malfunctions

b$.$ Online customer survey rating

c$.$ Average employee tenure

d$.$ All the above

$2.$ Using the given balanced scorecard, identify the statement that explains the strategic map.

a$.$ Acquiring up$-$to$-$date technology reduces employee turnover and production malfunction. This in turn increases the level of satisfaction of the customer and profitability.

b$.$ Improved delivery time reduces the employee turnover and increases the profit.

c$.$ Reduction in production malfunction leads to acquiring up$-$to$-$date technology and increases the profit of business.

d$.$ None of the above.

$3.$ Using the given balanced scorecard, identify the statement that explains the measure map.

a$.$ Reducing the average age of production machinery and increasing the average employee tenure can reduce the number of production malfunctions.

b$.$ Increased average employee tenure decreases the hours from ordered to delivered.

c$.$ Reduction in hours from ordered to delivered increases the online customer survey rating and the market share.

d$.$ All the above.