Using the information provided below, Develop a knowledge management plan that documents how program knowledge is identified, captured, disseminated, and exchanged throughout the program.

Name	Role	Internal/Extern al	Influenc e (H/M/L)	Objectives	Expectation s
Simonett a	Program Manager - Leads the project team and ensures that the program is completed on time, within budget, and to the required quality standards.	Internal	High	To successfull y open a second LOMBRA Restaurant location in a new city.	To have a smooth and efficient project launch, and to ensure that the new location is a success.
Fabio	Restaurant Owner - Owns the LOMBRA Restaurant brand and is responsible for the overall success of the business.	Internal	High	To increase the company's revenue and profits.	To see the new location open on time and within budget, and to be satisfied with the quality of the food and service.
Andrea	Head Chef - Responsible for the development	Internal	High	To create a menu that is both delicious	To have the freedom to finalise new dishes and

	and execution of the restaurant's menu.			and profitable.	to be able to source the best ingredients.
Aleesha	General Manager -Oversees the day-to-day operations of the restaurant.	Internal	Medium	To ensure that the restaurant is running smoothly and efficiently.	To have a well-trained and motivated staff, and to be able to provide excellent customer service.
Selma	Local Community Representativ e - The people who live and work in the city where the new restaurant will be located.	External	Low	To have a new restaurant in their community that offers high- quality food and service.	To be able to enjoy a night out without having to travel far.
Ben	Local Governament Representativ e -The city or town where the new restaurant will be located.	External	Low	To approve the necessary permits and licenses for the restaurant to operate.	To be satisfied with the plans for the restaurant and to ensure that it meets all applicable regulations.

Your plan must include:

• The types of knowledge involved in the program.
• How it will be captured.
• Who would benefit from this knowledge.
• How it will be disseminated.
• How it will be exchanged.
• Knowledge management methods.
• Knowledge management processes

Use the Knowledge Management Plan template provided.

Knowledge Management Plan Template

Program manager		Program name	Lombra Restaurant second venue opening
Type of knowledge	Who would benefit from this knowledge e.g. person, department, customer, supplier	How it will be gathered e.g. from feedback sessions, surveys, questionnaires, complaints register, industry representatives, legislation	How it will be captured/ documented e.g. manual template, electronic software template	Where it will be captured e.g. risk register, complaints register, lessons learned	How it will be disseminated e.g. using email, reports, intranet	How it will be exchanged e.g. program management meetings

Review and update the knowledge management plans developed and adjust the plans based on your experience and other's feedback.

Knowledge Management Plan (Updated)

Program manager		Program name
Type of knowledge	Who would benefit from this knowledge e.g. person, department, customer, supplier	How it will be gathered e.g. from feedback sessions, surveys, questionnaires, complaints register, industry representatives, legislation	How it will be captured e.g. manual template, electronic software template	Where it will be captured e.g. risk register, complaints register, lessons learned	How it will be disseminated e.g. using email, reports, intranet	How it will be exchanged e.g. program management meetings