Using the information provided in the exhibits, select from the option lists provided the appropriate critical success factor, financial measure, and nonfinancial measure for the balanced scorecard perspectives below. Each choice may be used once or not at all.

ABCD$1$BSC PerspectiveCritical Success FactorFinancial MeasureNonfinancial Measure$2$Financial

N$/$A$3$Customer Satisfaction

$4$Internal$$Business$$Processes$$

$5$Learning and Growth

As your new CEO, I am excited to share with you the company$$s $5$ primary initiatives for Year $7.1.$ Build Strong Relationships with Our Customers $$ Make the customer our top priority $$ Provide outstanding customer service $2.$ Offer Solutions for Our Customers$$ Business Needs $$ Understand what our customers want $3.$ Build a Positive Workplace Environment $$ Recognize and reward success $$ Embrace a team atmosphere $$ Encourage employee autonomy and trust $$ Workplace flexibility $4.$ Promote Employee Education and Development $$ Special events $$ Training opportunities $5.$ Improve Profit Margins $$ Increase average sales amount $$ Focus on our core products