Using the provided data, produce a daily report to outline the call centre's performance for the day.

To do so, define the key performance indicators and benchmarks that you will make comparisons

against. Segment and sort the data into useful categories such that it is used to produce meaningful

information. In your report, outline your findings, recommendations and processes used to ensure

data and information accuracy and integrity. Your report should show that you have:

Monitored and optimised customer contact information using a management information

system

Selected and set activity and transaction records and measurements and developed testing

procedures

Monitored qualitative and quantitative data against the organisational standards to ensure it

is accurate and correctly segmented or sorted

Analysed and interpreted data for trends and patterns

Prepared and presented both short-term and long-term call centre data to stakeholders

Developed, used, analysed and managed information systems to provide reliable and

appropriate information and reporting to support the effective operation of a customer

contact environment.

You will find all the data on this link.. that is the excel file. 

https://drive.google.com/file/d/1ZKJi_Q0RzyvYeGAB_SwmSBShA66-NLRM/view?usp=sharing