1. Using the section on managing customer expectations, put yourself in the position of your professor, who must reduce the amount of "service" provided to the students in your class. Give an example of each strategy in this context. Which of the strategies would work best with you (the student) in managing your expectations? Why?
2. Is it possible to use all three approaches simultaneously when pricing services? If youanswer yes, describe a service that is priced this way (provide local examples wherever possible).

P.S. not satisfied with published answers