Using the selection plan, develop a standardized interview protocol for a retail department manager consisting of $10$ questions $(5$ behavioral, $5$ situational$)$ that will be asked of all candidates, along with scoring keys for each question.$$ Indicate which questions are behavioral and which are situational.$$ Provide specific examples in the scoring key.$$ Organize your work, use headers to indicate which questions are behavioral and which situational, number the questions, use spacing to differentiate one question from the next, etc.$$

The scoring key should include: the question, a scale set of evaluation anchors $($for example $1-3-5)$ and sample answers that would represent each item on the scale.$$ Use the example below as the format.$$ Do not use the detailed format of the interview questions illustrated in the Tanglewood Case.

Example:$$

Question: How do you address a challenging customer?

Scale: $1=$ Poor; $3=$ Average; $5=$ Excellent

Sample Answers:

$1($poor answer$)$: tell the customer to leave; argue with the customer

$3($average$)$: listen to the customer;$$remove the$$tension from the situation

$5($excellent$)$:$$demonstrate all of $$the customer service values of the organization$$