Let's assume that you've been hired as a consultant for Steven & Jessica Inc, a high tech consumer goods manufacturer that owns a few retail shops. S&J has grown considerably over the past few years due to their intense supply chain focus, but lately they have been having issues with returns; hence you being hired as a consultant. They have heard about reverse logistics and they want to start implementing a solid reverse logistics program. 

They ask you the following questions; 

(1) what is reverse logistics? 

(2) We have heard the phrase "Marginal Value of Time (MVT)", what is it? 

(3) how should we design our return policy to have zero returns?

Answer rating: 100% (QA)

1 Reverse logistics is the process of returning goods from the custo... View the full answer