Using Tip Top Markets as a guide, create a run chart and pareto chart in Excel for Home$-$Style Cookies. Review the following website for additional assistance with how to create this specific type of chart. Analyze and identify any trends you see in this data. What questions would you ask of the production supervisors and$/$or employees? Do you think inspection is a good quality control technique for Home$-$Style Cookies? Why or why not?

Focus on your top category of defects and create a fishbone diagram brainstorming the potential reasons $$why$$ these defects are occurring. Examine each of the four areas of the diagram: materials, equipment, people, and methods. Keep diving deeper by asking $$why$$ up to five times per fishbone.

You may use the PowerPoint template provide for the fishbone if you wish. Fishbone Template.pptx

Based on your findings, identify three recommendations you would make to the Operations Manager of Home$-$Style Cookies to improve their quality.

How might an operations manager use the data from these exercises to improve Home$-$Style Cookies? What have you learned this week that you can apply to your personal or professional life?