1. Using vision statement Create a detailed problem or opportunity statement: Identify a process that needs to improve. A. Identify the problems with that process, and B. describe the solution.

Project Vision Statement

For: Auto Insurance Policy Holders

Who: Statement of need or opportunity

The: Auto Insurance Claim Management

That: The significant improvement in claim management will provide policy holders the assurance of transparency and restoration of incurred loss. Claims review and payment will be an industry benchmark and provide improved fraud detection.

Unlike: The current manual process is not meeting the promised turnaround time.

Our: We seek to provide our customers with excellent service in claim investigation and payment where they can initiate a claim from the comfort of their homes.