Utah Symphony and Utah Opera: A Merger Proposal - Analyzing Balance Scorecards

List two or three key points for each of the topics listed on theBalance score-cardfor the Utah Opera. Indicate if each is a strength or weakness and why.

Utah Opera Balanced Scorecard

The vision for the Utah Opera is to become a nationally renowned opera house.

The business model is to improve the quality of the performances and increase the endowment funds.

Internal Process (List two or three key points and indicate if each is a strength or weakness and why.)

Strategic Goal: Maintaining financial stability and attracting top talent

Critical Success Factor: Having successful negotiations with selected performers

Measure: Measuring profitability and having reviews noting thequality ofperformances

Learning and Growth (List two or three key points and indicate if each is a strength or weakness and why.)

Strategic Goal: Ensuring production of high-quality performances, perhaps five a year

Critical Success Factor: Measuring endowment fund growth and increased ticket sales

Measure: Having capital need covered by revenue from ticket sales