Value Chain Analysis

Instructions: Fill out the following table by analyzing how does Costco create value for the customer. If you cannot collect information about one specific activity OR if the activity cannot be applied to the company's overall value chain, you should be able to explain the reasons why this activity is not relevant.

Value Chain Analysis Instructions: Fill out the following table by analyzing how does Costco create value for the customer. If you cannot collect information about one specific activity OR if the activity cannot be applied to the company's overall value chain, you should be able to explain the reasons why this activity is not relevant. Value chain activity How did Costco- create value for the customer? Secondary (or support): Procurement (win-win relationships with suppliers, reduced dependence on single supplier) Technology development (state of the art hardware and software, innovative culture and qualified personnel) Human resource management (effective recruitment, incentive and retention mechanisms) General Administration (effective planning systems to establish goals and strategies, access to capital, effective top management communication, relationships with stakeholders)