Vanilla work systems implementations are used by organizations that use a ____ approach for work system applications.

A) make

B) buy

C) outsource

D) all of the above

In Porters value chain model, _____ is categorized as a support activity.

A) inbound logistics

B) outbound logistics

C) service

D) none of the above

Timelines are established, budgets are created, and risks are identified during the ____ phase of a work system project.

A) initiation

B) planning

C) execution

D) monitoring/control