Villanueva Health and wellness clinic offers an assortment of health-related services including physical therapy, chiropractic services,...

 

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Villanueva Health and wellness clinic offers an assortment of health-related services including physical therapy, chiropractic services, and outpatient clinical services. They offer memberships to clients, which gives them discounts on these services, but also welcome walk-in customers. The clinic is currently running a paper-based system where all information on clients, finances, and employees are stored in a filing room. They recently launched a project to digitize the information kept in this filing room, with all files relating to customers as priority. The key goals of this project are to improve efficiency and to increase the standard of customer relations. The following are the notes gathered during the data analysis phase: • Members call by telephone to book appointments in advance for the various services. • Each service is offered on specific days of the week. • Appointments for services can be made but is not necessary. • Each booking by a member is inserted into the service appointment book and on the Member's data card. • Members can book appointments on the days which allow walk-ins. • Walk-in customers must pay for their services prior to receiving them • Members are billed at the end of each month. Discuss the following points as it pertains to the case in no more than 500 words. a) Identify a business process that can be automated through the implementation of this database. [1 mark] b) Explain how the implementation of a database and automation of business processes can increase the effectiveness of customer relations. c) Identify and explain two (2) opportunities for increased customer the clinic can benefit from upon completion of the database. d) Identify and explain two (2) key business processes which can be completed using the database queries. [4 Marks] [1 Marks] relations which [4 Marks] Villanueva Health and wellness clinic offers an assortment of health-related services including physical therapy, chiropractic services, and outpatient clinical services. They offer memberships to clients, which gives them discounts on these services, but also welcome walk-in customers. The clinic is currently running a paper-based system where all information on clients, finances, and employees are stored in a filing room. They recently launched a project to digitize the information kept in this filing room, with all files relating to customers as priority. The key goals of this project are to improve efficiency and to increase the standard of customer relations. The following are the notes gathered during the data analysis phase: • Members call by telephone to book appointments in advance for the various services. • Each service is offered on specific days of the week. • Appointments for services can be made but is not necessary. • Each booking by a member is inserted into the service appointment book and on the Member's data card. • Members can book appointments on the days which allow walk-ins. • Walk-in customers must pay for their services prior to receiving them • Members are billed at the end of each month. Discuss the following points as it pertains to the case in no more than 500 words. a) Identify a business process that can be automated through the implementation of this database. [1 mark] b) Explain how the implementation of a database and automation of business processes can increase the effectiveness of customer relations. c) Identify and explain two (2) opportunities for increased customer the clinic can benefit from upon completion of the database. d) Identify and explain two (2) key business processes which can be completed using the database queries. [4 Marks] [1 Marks] relations which [4 Marks]

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Question a Patient Appointment Scheduling Some of the problems that arise while making appointments for patients may be alleviated through automation ... View the full answer