Question: Visit a restaurant and observe the servicescape. Please answer each question with 1-2 paragraphs with tremendous details. What is done well in this servicescape? Give

Visit a restaurant and observe the servicescape. Please answer each question with 1-2 paragraphs with tremendous details.

  1. What is done well in this servicescape? Give examples.
  2. What are the important issues in designing/maintaining this servicescape so that it will be a positive influence on customer expectations?
  3. What part(s) of the servicescape could be improved or altered to positively influence the service experience? Use the video/photos to point out specific examples.
  4. Do any of the following characteristics (color, lighting, shapes, sound, and smell) influence the customers experience? Explain.

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