Visually critique the following passage, listing problems in visual design and/or typography only. Then for each design problem that you find, explain (1) the reason why it is problem and (2) what you will do to correct it. (3) Finallyand most important-redesign the passage. Note: Any design problems you find beyond six will be counted as extra credit. THE TEN STEP CHECKLIST Good service is vital to good business. One way to insure the good service that your customer deserves is by following the "Ten Step Checklist." This list will take care of your customers' basic needs, but it is you that will make the difference on whether the customer will return or not. STEP 1: APPROACH: Promptly greet each customer with a smile and acknowledge the customer's presence within 60 seconds. STEP 2: SUGGEST DRINK: After the approach, offer your customer a drink. STEP 3: SUGGEST APPETIZER: After the suggestion of a drink, suggest an appetizer. STEP 4: MENU SELECTION: Always be ready to take the customer's order. STEP 5: GUEST SATISFACTION: Within 2 minutes of the customer receiving the food, check to see if everything is correct and that the food is prepared to the customer's satisfaction. Repeat this method throughout the meal. STEP 6: SECONDARY SERVICE Anticipate your customer's needs. Completely rebus the table. STEP 7: SUGGEST DESERT: Suggest a dessert or the cobbler of the day. If your customers are kind of wishy- washy about ordering desserts, suggest that they share one. STEP 8: SUGGEST AN AFTERDINNER DRINK: Suggest!!! STEP 9: PRESENT CHECK: Discreetly lay the check face down on the table when the customer finishes. STEP 10: COMMENTS: After you have received payment, return as quickly as possible with either their change or their charge card and receipt