Voice of Customer Analysis Using AI

Objective:

Design a cloud$-$based AI solution using Microsoft Azure services and on$-$premise systems to analyze unstructured customer communication data, including emails $($with text, photos, logos$,$ signatures$)$ and phone calls, to understand client complaints and frustration. The goal is to extract actionable insights that will help the business improve customer experience by identifying areas of dissatisfaction throughout the communication lifecycle.

Challenge Overview:

As an AI Engineer, your challenge is to design an end$-$to$-$end architecture that can process, analyze, and generate insights from unstructured data sources, such as:

$-$ Emails, including body text, attachments $($images$,$ logos$,$ signatures$),$ and metadata.

$-$ Phone call recordings, requiring speech$-$to$-$text transcription and sentiment analysis.

Your solution should be scalable, secure$,$ and able to integrate with both on$-$premise systems and cloud infrastructure. The design should leverage Microsoft Azure services to handle the AI and data processing tasks while addressing key business objectives such as identifying customer pain points and frustrations in their communication with our companies.

NOTE:

$(1)$ Please states each steps to carry out the above tasks

$(2)$ Design and draw a diagram of the system.