Question: W . Edwards Deming wrote about improving quality, cost, utilisation and applying these principles to assist in delivering excellent services and eliminating waste. Critically assess

W. Edwards Deming wrote about improving quality, cost, utilisation and applying these principles to
assist in delivering excellent services and eliminating waste. Critically assess the relevance of
Demings 14 points in improving quality at the RAF. Discuss what the key obstacles to applying
Demings 14 points at the Road Accident Fund are and the ways of overcoming them.

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