1. Walk-Through-Audit

The Walk-through-Audit (WtA) Project involves the selection of a service organisation you are familiar with in which you prepare an audit questionnaire used by management to evaluate the service from the perspective of a customer. Prepare a walk-through audit for any hospital in Ghana. A copy of the audit questionnaire, statistical analysis of the responses, and analysis of the gaps between management's perceptions and customer responses is expected in the report.

1. Select service firm and get permission of management
2. Prepare a first draft of the audit questionnaire
3. Conduct audit (survey customers and managers)
4. Analysis of perception gaps between customers and managers

Prepare recommendations and present to management