Question: Walla Walla Products has determined the following costs: Order processing (per order) $ 6 Additional handling costs if order marked rush (per order) $ 11
Walla Walla Products has determined the following costs:
Order processing (per order) $ 6
Additional handling costs if order marked rush (per order) $ 11
Customer service calls (per call) $ 12
Relationship management costs (per customer per year) $ 2,800
In addition to these costs, product costs amount to 86 percent of sales. In the prior year, Walla Walla had the following experience with one of its customers, Johnson Brands:
Sales $53,600
Number of orders 240
Percent of orders marked rush 70%
Calls to customer service 165
Calculate the profitability of the Johnson Brands account. (Enter loss using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)
Profit / (Loss) of the Johnson Brands account $
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