Question: Wawa convenience stores have attempted to create a q , with their customers by engaging in frequent two - way, iterative communications with them. This
Wawa convenience stores have attempted to create a with their customers by engaging in frequent twoway, iterative communications with them. This information is important because no other competitor has access to it The goal is to use this information to better deliver the value proposition.
Closeknit communications
Sales promotions
Feedback loop
Learning relationship
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