Wayfair case study that recently implemented within the last $5$ years an expert system to improve the e$-$commerce site, following which you are to prepare a report, answering the following questions related to the case study.

$1.$ Background of the Case Study to include a justification on what drove the need for the expert system.

$2.$ Discuss are the unique features of the expert system

$3.$ Discuss the e$-$commerce business and revenue models used

$4.$ How has the e$-$commerce affected business$-$to$-$business transactions and business to consumer transactions?

$5.$ How has m$-$commerce applications affected the business

$6.$ What ethical and social issues have been raised by the expert systems

$7.$ How are e$-$commerce applications taking advantage of the new emerging technologies

$8.$ Discuss why the organizations should govern the use of social media in the workplace

$9.$ What are some measures the organization should put in place for social media governance

$10.$ Assuming you were the head of the organization would you have chosen a FOSS or proprietary expert systems discussed above? Please discuss.