We all experience frustration at lower$-$than$-$expected service levels we receive at some places $$ these could be at public or private service institutions. This frustration is most likely due to several processes not working the way they are supposed to work or even work not existing at all.

Identify an organisation and their processes that cause you the type of frustration described below. Give a brief introduction of the organisation and the scenario you will evaluate.

Required:

$1$a$.$ Using SIPOC $/$ COPIS $$ analyse and map out the environment, potential processes, components and resources around the scenario above. Identify the variables under each of the parts of SIPOC $/$ COPIS.

$1$b$.$ Make recommendations on how to improve the process.