We are working on the DMAIC project and we choose the topic of installation of self-checkout in the Costco in order to reduce the time and increasing the speed of the manual checkout. For this assignment we need to answer the following the topics:

1 The first phase is Define:

In the Define phase, you will need to determine what you, as a consumer, would like to improve in the process.

It could be related to cost, time, quality, flexibility, or any other improvement area that would bring you more value as a consumer.

Define a specific goal or target that you feel would be an attractive improvement compared to your current experience.

2. The second phase is Measure:

In the Measure phase, you will use the data collected in Step 2 and decide what activities or processes are most important to measure.

Determine how you would collect the data.

Make sure this data helps you specifically measure what you are trying to improve.

3. The third phase is Analyze:

In the Analyze phase, you need to make sense of the data you collected and determine the potential cause of the problem.

You will need to illustrate at least 3 process improvement tools from the following list:

Cause and effect diagram

Pareto Analysis

Check Sheets

Scatter diagram

5 Whys

Use these tools to uncover patterns and detect the underlying causes of the problem.

Determine at least 3 areas of potential waste (Muda) in the process.

4. The fourth phase is Improve:

In the Improve phase, you start to suggest solutions to your underling problems.

Each member of the group should come up with at least one solution. Determine which solutions will be part of your final recommendation based on a realistic criterion.

You must explain how these solutions will fix the problems in question and make the improvements you are expecting.

It could be one master solution, or a series of smaller solutions, all designed to address the problem.

Explain how your solution also addresses the waste that you identified in Step 3.

5. The fifth phase is Control:

Control is the final phase where your solutions are fully implemented.

Controls and standards are established so that improvements can be maintained.

Explain what you will continue to measure and monitor to ensure the solution is maintained.

6. Construct a final Process Flow Diagram or Value Stream Map of the process from start to finish based on your implemented solutions. Show the effect of your improvements.

7. Document your process and your findings in a report format. You should include any mapping of the process that you created before and after the improvements. Your report should demonstrate your understanding of the theoretical concepts you learned in class and how they relate to each stage of this project. Your report should also demonstrate the depth of your analysis and critical thinking in this project.