Question: We briefly discussed the Funnel Experiment wherein the operator makes an adjustment every time an error in the metric (distance from target) occurs. The experiment

We briefly discussed the "Funnel Experiment" wherein the operator makes an adjustment every time an error in the "metric" (distance from target) occurs. The experiment shows 3 different strategies for these adjustments, each resulting in worse overall performance than doing nothing.

a) What underlying quality principle is demonstrated in this experiment?

b) How could you design a quality management system to avoid this problem?

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