We have a short term problem but it is a problem. For our discussion, suggest 2 - 3 changes that the short term hires can use to untangle this confusion. You might also give a little thought to the idea that this might occur again.

How do we make sure your proposed changes be effective over time?

Catching a Summer Code icky takes her fingers off her keyboard and bends over her last orders. So a committee decided to make the cities more recworkstation to verify the letters on the invoices stacked in front of ognizable by having them add two letters. Those kids can't learn her. "What on earth?" Vicky asks aloud as she further scrutinizes everything we know overnight, even though they try. It's just until the letters that encode cities where orders are to be shipped. August 19, though, when the part-timers go back to school." Shelly Overseer, her supervisor, who usually sits a couple of _ As Vicky glumly turns back to her keyboard, Shelly shakes her workstations away, is passing by and sees Vicky's consternation. head sympathetically and says, "I know it's a strain and it's mak"What's the matter? Did the sales rep forget to write in the city ing you feel miserable, but don't worry. You'll get over it. It's just code again?" a summer code." Vicky swings around in her chair to face Shelly. "No, there What general guidelines of coding has management overlooked are codes here, but they're weird. We usually use a three-letter in its decision to use a summer code for cities? Make a list of them. code, right? Like CIN for Cincinnati, SEA for Seattle, MIN for What is the effect on full-time data entry personnel of changing Minneapolis, BUF for Buffalo. They're all five-letter codes here, codes for the ease of temporary help? Respond in two paragraphs. though." "Look," Vicky says, lifting the invoice to show Shelly. sorting and retrieving data entered during the summer period? Take "CINNC, SEATT, MINNE. It'll take me all day to enter these. No two paragraphs to discuss these implications. What changes ca kidding, it's really slowing me down. Maybe there's a mistake. you suggest so that the part-timers don't get mixed up on code Can't I just use the standard?" in the short term? In a memo to the supervisor of this work grou Shelly backs away from Vicky's workstation as if the prob- make a list of five to seven changes in the data capture or data ent lem were contagious. Excusing herself apologetically, Shelly says, procedures that can be made to accommodate short-term hi "It's the part-timers. They are learning sales now, and management without disrupting normal business. In a paragraph, indicate h was worried that they'd get messed up on their cities. I think it has this goal can be accomplished without marring the productivity something to do with mixing up Newark and New Orleans on the data entry personnel