We have reviewed the general issues related to QMS and the necessity of such systems in the business environment. We discussed business excellence models and quality management standards as a launching point to choose the best tools to fit the intended business strategy, including deployment of strategy and subsequent ongoing continuous improvement methods.

Strong leadership and a shared vision are required in order to sustain the QMS. It is the pursuit of operational excellence that separates a business from its rivals. The differentiation of a world-class organization from others is often determined by how deeply a culture of quality is embedded in the organization. To sustain a culture of quality, the concept of a learning organization must flourish.

RESPOND

How will organizations that promote continuous learning implement programs to ensure that members are aligned with quality management strategy?