Web $2\mathrm{.}0$ has changed the ways consumers and companies interact. The following statements are true, except:

A$)$ consumers look to companies to provide expertise in return for being a fan of their social media site

B$)$ online communication channels are pushing companies into "real$-$world" time

C$)$ consumers expect instant responses to negative events

D$)$ instant communications means consumers want instant customer service

Question $27$Answer

a$.$

a

b$.$

c

c$.$

d

d$.$

b

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