$[$Week $1$ PPT & Video$]$ In order to improve a process in a meaningful way, the process improvement must be focused on: $q,$

the profits of the process

the speed of the process

the cost of the process

the customer needs

the people in the process

$[$Week $2$ PPT & Video$]$ Craft production is most often associated with: $q,$

Quality and production improvements initiated and developed by management

Quality improvements initiated by management and production improvements developed by the worker

Quality and production improvements initiated by suppliers

Quality improvements initiated by the worker and production improvements developed by management

Quality and production improvements initiated and developed by the worker