WEEK 8: ANSWER THE QUESTIONS & SEND A PPT REPORT (Next Week, 16%) - INDIVIDUAL WORK 1. What factors influence the decisions taken by Mr. Kim? (a) What internal factors influenced his decisions? (b) What external factors influenced his decisions? Internal Factors: Changing local culture, economy with improving living standard of people, changing demands, and taste of his customers for new amenities. External factors: Influence of western world and lifestyle. 2. You are a consultant, advising the New World Hotel to improve customer service relations. The following changes have been proposed. Explain why each might or might not be justified. Prioritize the six most important changes (a) Better lit mirrors in the bedrooms (b) Membership cards to all the facilities (c) A public bath (d) A tourist desk (e) A library and quiet reading room (f) Rooms redecorated in pastel colors (g) A business center (h) A bookshop (i) Exercise rooms () Tours of local attractions (k) Iligh quality hair dryers in all bedrooms (1) A car rental desk Gostato