$$Wellread has devised a five$-$year growth strategy focused on increasing sales and efficiency, improving customer

perception and awareness of the brand and differentiating itself in the marketplace.$$

You are a HRD Specialist who has been contacted by Wellread Books to assist them with the design and development of

training interventions which will support the implementation of the five$-$year growth strategy.

As your first task in your role as HR Specialist, write an email to the Management Committee in which you identify and

discuss the training delivery methods that would be most effective in developing the competencies that are necessary for

the customer service advisors and store managers to support the implementation of the focus areas of the five$-$year

growth strategy