Question: What actions might an operations manager in a package delivery service such as FedEx or UPS take to improve competitive advantage priority along the lines

What actions might an operations manager in a package delivery service such as FedEx or UPS take to improve competitive advantage priority along the lines of the Time competitive priority?
a. Enhance the customization of the customer portal
b. Enhance visibility into location of the shipment
c. Streamline and simplify processes
d. Develop new graphics for delivery trucks

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