What are the 6 steps to creating a customer-focused culture? Please list the steps and write 2-3

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What are the 6 steps to creating a customer-focused culture?

Please list the steps and write 2-3 sentences for EACH step and what you believe it means.

Related Book For answer-question

Business Communication Essentials a skill based approach

ISBN: 978-0132971324

6th edition

Authors: Courtland L. Bovee, John V. Thill

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Posted Date: Nov 01, 2023 02:05 AM

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What are the 6 steps to creating a customer-focused culture? Please list the steps and write 2-3

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Expert Answer:

ANSWER I Six steps to creating a customercentric culture 1 Define your customer service vision i This is where it begins Leadership must create a visi... View the full answer

Business Communication Essentials a skill based approach

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