what are the KPI's based on these? Planning and Setting Goals for the team o Strategic Planning: Develop a clear vision and strategic plan for the IT team that aligns with the organization's goals. This includes setting specific, measurable, achievable, relevant, and time-bound (SMART) goals. o Goal Setting: Collaborate with team members to set individual and team goals. Ensure these goals are aligned with the overall objectives of the organization and the IT department. Conducting Performance Evaluations of employees o Regular Reviews: Conduct regular performance evaluations to assess the progress of team members. Provide constructive feedback and recognize achievements to motivate the team. o Performance Metrics: Use key performance indicators (KPIs) to measure the effectiveness and efficiency of the team. This can include metrics such as response time to IT issues, user satisfaction scores, and the number of resolved tickets. Supporting employees with training and development activities o Training Programs: Identify the training needs of your team and organize relevant training sessions. This could include workshops on new technologies, cloud computing, and other relevant IT skills. o Professional Development: Encourage team members to pursue further education and certifications. For instance, support Helen Hunt in her Bachelor of IT studies and her interest in cloud technology. Monitoring Team Performance to ensure objectives are met and achieved. o Performance T