• What are the main changes taking place in the organizational use of information systems? Which of these do you think is having the greatest impact on businesses?
• Define operational excellence. How can information systems help achieve it?
• Describe each type of organizational change enabled by information technology. Give an example of each type of change.
• You have been hired as a consultant for a nationwide real estate firm, Cross & Deptford, which is interested in achieving better organization between branches by updating their information systems but is not sure what will suit their needs. What will you recommend they do to determine the most effective IT projects?
• You are working as a project manager for a small IT consulting firm and have been asked to plan for reviewing and auditing completed projects to gauge their success. What factors will you use to measure the success of a project? What questions would you ask to understand why a project succeeded or failed?