What are the problems that are facing the company? Why are they not able to compete (even though they have skilled labor force - staff who have been making paper airplanes for a long time and coupled with the fact that morale is high and employee turnover is exceptionally low!) List the problems together with supportive text to convince your client (FlightByNight ) that each of these IS A PROBLEM that needs to be addressed. The problems should all relate to what would be steps to improve the FlightByNight Co. position in the marketplace. There should be at least 4 problems illustrative together with a descriptive paragraph for each. Note that : as mentioned in the requirements, one of the problems MUST be what the customer perceives as the major quality