Question: What are the two major steps we should take to act on customer complaints? Describe these. This should be a 2-3 pages paper written in

What are the two major steps we should take to act on customer complaints? Describe these. This should be a 2-3 pages paper written in standard APA format. There must be a minimum of 3-4 references on your paper. Please do not use Wikipedia as one of your sources.

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