1. What are two (2) techniques that support critical thinking? Briefly describe them.
3. What is one (1) common assumption that people make when they are critically analysing solutions and explain why this assumption is problematic.

Assumption	Why the assumption is problematic

3. Is each of the following statements correct? Write 'yes' or 'no' for each statement and give a short reason for each answer.

One area oflawthat may be relevant to product warranties is Australianconsumerlaw.	Yes/No
In Australia, there is only one Act relating to intellectual property.	Yes/No
There is legislation in Australia relating specifically tothe use of spam bybusinesses.	Yes/No
It is common for businesses to have a policy, process or procedure relating to recruitment.	Yes/No
Conflict of interest policies relate to potential conflicts between the interests of management and the interests of employees.	Yes/No

4. Why is it important to decide on the criteria that must be met to solve a workplace problem? Give one reason.

5. What is one (1) advantage of asking questions to gain different viewpoints when considering a problem?

6. What are two (2) beliefs or behaviors that should be considered when generating ideas in a team?

7. List at least three (3) ways you could develop your critical and creative thinking skills.