Question: What comment or question can be provided for the material below. Please Explain. The significance in identifying the factors that contribute to cost of quality
What comment or question can be provided for the material below. Please Explain.
The significance in identifying the factors that contribute to cost of quality is so that it determines how much of the organizations' resources would be used to either maintain quality or prevent poor quality. These factors can exist within any and all activities and processes. If it's not detected, resources would be wasted on errors that would lead to poor quality and would become more costly if a response is done after the failure. By identifying some issues such as the performance of a process is not moving in an ideal way, the organization can analyze it and give it a beneficial change. (FQM Limited, 2020)
Education and training (Prevention): Training is one of the factors that ensures that a process nearly guarantees to flow in a desired manner. Training can set the standards and expectations behind the activities that it would explore, all the while, helping to prevent small to dangerous errors though it is never 100% guaranteed.
Inspection, Testing, and Audits (Appraisal): Having inspections, testing, and audits would in general provide measurements to measure against the ideal quality requirements. (ASQ, n.d.) These would help to evaluate the process in terms of resources used to amount towards a certain result.
Rework (Internal Failure Cost): Sometimes a product does not fully meet the expectations nor the vision that was advertised since its inception. At times, the design philosophy may have been lost midway and warped the products design direction. Other times, however, the direction and philosophy the product may have taken may have been the wrong route entirely and reached a conclusion that fail to reach the quality standards set from the beginning. When found before the product is delivered to the customer, one of the factors that could be used would be to rework the product. Whether the process or the materials used is found to have errors a rework would remedy these issues.
Of the factors listed, training and testing were incorporated into my organization, mostly the testing part. In terms of materials or tools that we use before we implement them, we set a standard and test against it to see if the resources we have would be adequate to reach the desired quality. One thing to note is that an internal failure cost that we have as well and not what I've previously listed is a material downgrade. We don't do it a lot, however, in the case of something that's found to be way above the standard set or is overperforming, and we would rather opt for something that simply reaches the standard the make space in our budget. In some cases, we'd even consider it to be wasteful to a certain extent.
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