Question: What could the agent have done differently to start building good rapport with the customer? Customer: Hi, I'm checking to see if you have

What could the agent have done differently to start building good rapport

What could the agent have done differently to start building good rapport with the customer? Customer: Hi, I'm checking to see if you have a vehicle to accommodate my entire family. We are going on a trip to Lake Tahoe. Agent: "What date and time will your flight arrive?" Talk extensively about his trip to Lake Tahoe last year. Ask if an F class will work for the family. Acknowledge the customer's excitement about the trip and get the customer's last name. The agent shouldn't change anything. 2 ?

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