Question: What did the ABC Hotel do wrong? How could the hotel have recovered with Mr . Bigbucks had it discovered its mistake while he was

What did the ABC Hotel do wrong?
How could the hotel have recovered with Mr. Bigbucks had it discovered its mistake while he was still at the hotel? How can the hotel recover with Mr. Bigbucks now?
What procedures should the hotel put in place to avoid such a mix-up in the future?
What did the ABC Hotel do wrong? How could the hotel

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